Frequently Asked Questions
Everything you need to know about your door purchase and delivery.
What is the typical lead time for custom door orders?
Custom door orders generally take between 4 to 6 weeks for manufacturing and quality inspection before they are dispatched for delivery.
Do you offer professional installation services?
While we specialize in the supply of high-quality doors, we can provide a list of recommended local certified installers to help you complete your project.
How are the doors packaged to prevent damage during shipping?
All doors are shipped in heavy-duty reinforced crates with edge protection and moisture-wicking wrap to ensure they arrive in perfect condition.
What is your return policy for standard-sized doors?
Standard-sized doors can be returned within 30 days of delivery, provided they have not been trimmed, painted, or installed, and are in their original packaging.
Are your exterior doors pre-treated for weather resistance?
Yes, our exterior doors come with a factory-applied base coat or full finish designed to withstand UV rays and moisture, though regular maintenance is recommended.
Do you provide a warranty on your products?
We offer a comprehensive 10-year manufacturer's warranty on all internal and external doors covering structural integrity and defects in materials.